Team Leader

Looking for a Team Leader role in Nallasopara, Mumbai? Simplify Track Solutions is hiring now. The pay goes up to ₹25,000/month. There are 3 open positions.

In the employer’s words

Urgent Requirement Team Leader In Collection Process. 1 - 2 Years Experience Compulsory.

What the job involves

• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy.
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA.

Compensation

The salary for this role is ₹18,000 – ₹25,000 per month.

What we are looking for

• 1–2 years of relevant experience
• Below 10th or equivalent
• Skills: Verbal communication, CRM tools, Complaint handling, Typing speed
• Basic English
• 1 - 2 Years Experience Compulsory.
• You are calm under pressure and customer-first

Quick facts

• Work location: Nallasopara, Mumbai, Maharashtra
• Work type: Work from office
• Employment type: Full time
• Working hours: 09:30 am - 6:30pm | Monday to Saturday
• Openings: 3
• Interview: 11:00 am - 4:00pm | Monday to Saturday

Apply today and take the next step in your career with Simplify Track Solutions.