Operation Manager

Sis Pvt Ltd has an opening for an Operation Manager based in Thane West, Mumbai. Salary is up to ₹50,000/month.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory. | Basic Excel

Who can apply

• At least 2 years of relevant experience
• Graduate or equivalent
• Good knowledge of Basic Excel
• Basic English
• More Than 2 Years Experience Compulsory.
• Basic Excel
• A patient, polite attitude

Salary and benefits

You will be paid ₹40,000 – ₹50,000 per month.

Roles and responsibilities

Your main tasks will be to:

• Meet quality, call-handling and satisfaction targets.
• You'll resolve queries and complaints with patience and accuracy.
• Handle inbound and outbound customer calls, chats or emails
• You'll escalate complex cases to the right team within the SLA.
• You will identify upsell opportunities where relevant.
• Follow call scripts and update customers on ticket status.

Position details

• Location: Thane West, Mumbai, Maharashtra
• Work mode: Office-based
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 1
• Job type: Full time

Interested? Apply now on BetterJobs with your resume — Sis Pvt Ltd reviews applications regularly.