Team Leader Telecalling Collection

Join Sk Enterprises as a Team Leader Telecalling Collection in Goregaon West, Mumbai. The pay goes up to ₹30,000/month. 4 candidates will be hired for this role.

Employer’s description

Loan And Credit Card Payment Collection. Team Leader Role. Need Experience In Managing Team. Should Have Good Knowledge In Managing Team And Data. Mails. Client Management. 1 - 2 Years Experience Compulsory. | Type : Outbound | Languages : English, Hindi, Marathi

Candidate profile

• 1 to 2 years of experience in a similar role
• Tenth Pass or equivalent
• Skills: English, Hindi, Marathi, Outbound
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Outbound
• Languages: English, Hindi, Marathi
• You are calm under pressure and polite

Pay and perks

Salary: ₹20,000 – ₹30,000 per month, based on skills and experience.

What you will do

As a Team Leader Telecalling Collection, your work will include:

• Log every interaction and its outcome in the support system
• You will handle inbound and outbound customer calls, chats or emails.
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy
• Escalate complex cases to the right team within the SLA

Position details

• Work location: Goregaon West, Mumbai, Maharashtra
• Work type: Work from office
• Employment type: Full time
• Working hours: 9:30 AM - 7:00 PM | Monday to Saturday
• Interview timings: 11:00 AM - 5:00 PM | Monday to Saturday
• Openings: 4

Click Apply to send your profile to Sk Enterprises. It takes less than a minute.