Telecalling Team Leader Collection

A new Telecalling Team Leader Collection role is open at Sk Enterprises, Goregaon West, Mumbai. There are 5 open positions. The pay goes up to ₹26,000/month.

Note from the employer

Loan Emi And Credit Card Collection Vertical. Team Lead Telecallers. Set And Achieve Targets. Manage The Clients. Training. Mails. 1 - 2 Years Experience Compulsory. | Languages : Marathi, Hindi, English

Requirements

• 1–2 years of relevant experience
• Education: Tenth Pass
• Good knowledge of English, Hindi and Marathi
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: Marathi, Hindi, English
• Someone patient and customer-first

Pay and perks

Salary: ₹20,000 – ₹26,000 per month, based on skills and experience.

What the job involves

Here is what a typical day looks like:

• You will meet quality, call-handling and satisfaction targets.
• Log every interaction and its outcome in the support system
• You'll escalate complex cases to the right team within the SLA.
• You'll handle inbound and outbound customer calls, chats or emails.
• Resolve queries and complaints with patience and accuracy
• You will identify upsell opportunities where relevant.

Job at a glance

• Location: Goregaon West, Mumbai, Maharashtra
• Openings: 5
• Shift: 9:30 AM - 7:00 PM | Monday to Saturday
• Work mode: Office-based
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time

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