Telecalling Team Leader Collection

SK Enterprises is looking for a Telecalling Team Leader Collection to join its team in Goregaon West, Mumbai. The team is filling 5 vacancies. Salary is up to ₹26,000/month.

Note from the employer

Manage Team. Collection Of Loan And Credit Card. Set And Achieve Targets. Manage Portfolio. 1 - 2 Years Experience Compulsory.

Your responsibilities

As a Telecalling Team Leader Collection, your work will include:

• Escalate complex cases to the right team within the SLA.
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets

Salary and benefits

The salary for this role is ₹20,000 – ₹26,000 per month.

Candidate profile

• 1 to 2 years of experience in a similar role
• Education: Tenth Pass
• Good knowledge of Complaint handling, Hindi and English, CRM tools and Active listening
• Basic English
• 1 - 2 Years Experience Compulsory.
• You are polite and calm under pressure

Quick facts

• Work location: Goregaon West, Mumbai, Maharashtra
• Timings: 9:30 AM - 7:00 PM | Monday to Saturday
• Interview timings: 11:00 AM - 5:00 PM | Monday to Saturday
• Vacancies: 5
• Work mode: Office-based
• Employment type: Full time

Interested? Apply now on BetterJobs with your resume — SK Enterprises reviews applications regularly.