Telecalling Team Leader Collection

Sk Enterprises wants to bring on a Telecalling Team Leader Collection for its Goregaon West, Mumbai team. The pay goes up to ₹30,000/month. The team is filling 2 vacancies.

In the employer’s words

Manage Team. Set Targets. Achieve Monthly Targets. Mis. Mails. Contact Individuals Or Businesses To Recover Overdue Payments And Resolve Disputes. Negotiate Repayment Terms That Align With Organizational Policies. Maintain Records Of Collections And Prepare Reports For Management. 1 - 2 Years Experience Compulsory. | Languages : Hindi, Marathi

What you will do

In this role, you will:

• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• You'll handle inbound and outbound customer calls, chats or emails.
• Follow call scripts and update customers on ticket status.

Salary and benefits

Compensation: ₹19,000 – ₹30,000 per month.

Candidate profile

• 1 to 2 years of experience in a similar role
• Minimum qualification: Tenth Pass
• Skills: Hindi, Marathi
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: Hindi, Marathi

Job details

• Location: Goregaon West, Mumbai, Maharashtra
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: 9:30 AM - 7:00 PM | Monday to Saturday
• Work type: On-site
• Vacancies: 2
• Employment type: Full time

Apply today and take the next step in your career with Sk Enterprises.