Customer Relationship Management (C...

Sky Enterprises has an opening for a Customer Relationship Management (C... based in Dadar West, Mumbai. Salary is up to ₹20,000/month. The team is filling 15 vacancies.

Note from the employer

Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. Languages : English, Hindi, Marathi

Who can apply

• Freshers are welcome to apply
• Education: 12th Pass
• Good knowledge of English, Hindi and Marathi
• Basic English
• Freshers can apply
• Languages: English, Hindi, Marathi

Key responsibilities

• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets

Salary

You will be paid ₹18,000 – ₹20,000 per month.

Position details

• Job location: Dadar West, Mumbai, Maharashtra
• Openings: 15
• Working hours: 9:30 AM - 6:00 PM | Monday to Saturday
• Employment type: Full time
• Work mode: Work from office
• Interview: 11:00 AM - 5:00 PM | Monday to Saturday

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