Customer Relationship Management (C...

Sky Enterprises is looking for a Customer Relationship Management (C... to join its team in Dadar West, Mumbai. The team is filling 20 vacancies. The pay goes up to ₹20,000/month.

Note from the employer

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity.

Day-to-day work

As a Customer Relationship Management (C..., your work will include:

• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA.
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system
• Follow call scripts and update customers on ticket status
• Resolve queries and complaints with patience and accuracy.

Who can apply

• No prior experience needed — freshers can apply
• Tenth Pass or equivalent
• Comfortable with Verbal communication, CRM tools, Typing speed, Hindi and English
• Basic English
• Freshers can apply
• Someone polite and calm under pressure

Pay and perks

Salary: ₹18,000 – ₹20,000 per month, based on skills and experience.

Job details

• Location: Dadar West, Mumbai, Maharashtra
• Work mode: Work from office
• Openings: 20
• Shift: 9:30 AM - 6:00 PM | Monday to Saturday
• Job type: Full time
• Interview timings: 11:00 AM - 5:00 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Sky Enterprises.