Customer Relationship Management (C...

Looking for a Customer Relationship Management (C... role in Dadar, Mumbai? Sky Enterprises is hiring now. 10 candidates will be hired for this role. No experience? You can still apply. You can earn up to ₹20,000/month.

In the employer’s words

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity.

Key responsibilities

• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA

Requirements

• No prior experience needed — freshers can apply
• Tenth Pass or equivalent
• Comfortable with Active listening, Typing speed, Verbal communication, CRM tools
• Basic English
• Freshers can apply
• Someone polite and customer-first

Salary

The salary for this role is ₹18,000 – ₹20,000 per month.

Quick facts

• Job location: Dadar, Mumbai, Maharashtra
• Working hours: 9:30 AM - 6:00 PM | Monday to Saturday
• Openings: 10
• Interview timings: 11:00 AM - 5:00 PM | Monday to Saturday
• Employment type: Full time
• Work mode: Work from office

Interested? Apply now on BetterJobs with your resume — Sky Enterprises reviews applications regularly.