International Voice Process Agent

Smart Hr Services is hiring an International Voice Process Agent in Airoli, Mumbai. Salary is up to ₹38,000/month. The team is filling 15 vacancies.

In the employer’s words

Handle Outbound Or Inbound Calls To Interact With International Customers. Address Queries, Provide Product Or Service Information, And Resolve Issues Promptly. Adapt To Different Cultural Nuances And Maintain Professionalism In Communication. 1 - 2 Years Experience Compulsory. | Type : International | Languages : Punjabi, Hindi, English

What you get

The salary for this role is ₹25,000 – ₹38,000 per month.

What you will do

• Handle inbound and outbound customer calls, chats or emails
• You'll escalate complex cases to the right team within the SLA.
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status

What we are looking for

• 1–2 years of relevant experience
• 12th Pass or equivalent
• Good knowledge of English, Hindi, International and Punjabi
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: International
• Languages: Punjabi, Hindi, English
• You are calm under pressure and polite

Job details

• Work location: Airoli, Mumbai, Maharashtra
• Job type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 15
• Work type: On-site

Ready to start? Upload your resume and apply to Smart Hr Services today.