Customer Care Executive

Smart Technology has an opening for a Customer Care Executive based in Shyamal, Ahmedabad. You can earn up to ₹25,000/month.

In the employer’s words

Customer Care Executive. 1 - 2 Years Experience Compulsory. | Type : Outbound | Languages : Gujarati, Hindi

Requirements

• 1 to 2 years of experience in a similar role
• 12th Pass or equivalent
• Skills: Gujarati, Hindi, Outbound
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Type: Outbound
• Languages: Gujarati, Hindi

Salary

The salary for this role is ₹20,000 – ₹25,000 per month.

Roles and responsibilities

Your main tasks will be to:

• You will escalate complex cases to the right team within the SLA.
• You will handle inbound and outbound customer calls, chats or emails.
• Follow call scripts and update customers on ticket status
• You will identify upsell opportunities where relevant.
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets

Quick facts

• Location: Shyamal, Ahmedabad, Gujarat
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Openings: 1
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: On-site

Apply today and take the next step in your career with Smart Technology.