Field Operations Manager/Supervisor

Smservices wants to bring on a Field Operations Manager/Supervisor for its Tarnaka, Hyderabad team. There are 2 open positions. Salary is up to ₹30,000/month.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory. | Languages : Telugu, Hindi, English

What you will do

Here is what a typical day looks like:

• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy.
• You'll meet quality, call-handling and satisfaction targets.

Salary and benefits

Compensation: ₹20,000 – ₹30,000 per month.

Requirements

• At least 2 years of relevant experience
• Minimum qualification: 12th Pass
• Comfortable with English, Hindi, Telugu
• Male Only
• Basic English
• More Than 2 Years Experience Compulsory.
• Languages: Telugu, Hindi, English

Position details

• Location: Tarnaka, Hyderabad, Telangana
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Work mode: Work from office
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Vacancies: 2

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