Customer Care Executive

A new Customer Care Executive role is open at Socialstaff India Private Limited, Sector 18 - Gurgaon, Delhi. There are 10 open positions. The pay goes up to ₹18,000/month.

In the employer’s words

Nykaa Customer Support. Languages : English

Eligibility

• No prior experience needed — freshers can apply
• Minimum qualification: 12th Pass
• Comfortable with English
• Basic English
• Freshers can apply
• Languages: English
• You are customer-first and calm under pressure

Salary and benefits

Compensation: ₹16,000 – ₹18,000 per month.

Roles and responsibilities

In this role, you will:

• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system.
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant

Quick facts

• Job location: Sector 18 - Gurgaon, Delhi, Delhi
• Job type: Full time
• Openings: 10
• Work mode: On-site
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Socialstaff India Private Limited today.