Customer Relationship Amex

Society Stores Retail Pvt.Ltd. is looking for a Customer Relationship Amex to join its team in Andheri West, Mumbai. Salary is up to ₹20,000/month. The team is filling 6 vacancies.

Note from the employer

Crm Amex Responsibilities Include Handling Customer Relationships, Resolving Client Queries, And Ensuring Excellent Service Support For Amex Customers.The Role Involves Coordinating With Internal Teams, Maintaining Customer Records, And Following Up On Service Requests. 1 - 2 Years Experience Compulsory. | Languages : Marathi, Hindi, English

Skills and qualifications

• 1–2 years of relevant experience
• Education: 12th Pass
• Comfortable with English, Hindi, Marathi
• Female Only
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: Marathi, Hindi, English
• Someone polite and calm under pressure

Pay and perks

Compensation: ₹15,000 – ₹20,000 per month.

What the job involves

Your main tasks will be to:

• You'll escalate complex cases to the right team within the SLA.
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system

Quick facts

• Job location: Andheri West, Mumbai, Maharashtra
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 6
• Work type: Office-based
• Employment type: Full time
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Society Stores Retail Pvt.Ltd..