Tele Counsellor

Looking for a Tele Counsellor role in Andheri East, Mumbai? Softkey Education & Infotech is hiring now. Great for first-time job seekers. The pay goes up to ₹25,000/month. 5 candidates will be hired for this role.

Employer’s description

1) Manage The End-To-End Admissions Process, From Inquiry And Application To Enrollment 2). Develop And Implement Strategies To Achieve Student Admission And Enrollment Targets. 3) Follow Up With Prospective Students And Convert Leads Into Confirmed Admissions. 4) Maintain Accurate Student Records And Admissions Documentation.

What you get

The salary for this role is ₹15,000 – ₹25,000 per month.

Day-to-day work

• You'll escalate complex cases to the right team within the SLA.
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant

What we are looking for

• Open to freshers
• Education: 12th Pass
• Comfortable with Complaint handling, Hindi and English, Typing speed, Active listening
• Female Only
• Basic English
• Freshers can apply
• A customer-first, calm under pressure attitude

Position details

• Location: Andheri East, Mumbai, Maharashtra
• Work mode: On-site
• Timings: 10:00 AM - 7:00 PM | Monday to Saturday
• Job type: Full time
• Vacancies: 5
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

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