Customer Care Executive - Tally

Join Software At Work (India) Private Limited (Software At Work India Pvt Ltd) as a Customer Care Executive - Tally in Santacruz East, Mumbai. There are 10 open positions. You can earn up to ₹20,000/month.

Employer’s description

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders. 1 - 2 Years Experience Compulsory. | Languages : English, Hindi

What you will do

Your main tasks will be to:

• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status

Eligibility

• 1 to 2 years of experience in a similar role
• Graduate or equivalent
• Comfortable with English, Hindi
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: English, Hindi
• Someone customer-first and patient

Salary

Salary: ₹15,000 – ₹20,000 per month, based on skills and experience.

Quick facts

• Work location: Santacruz East, Mumbai, Maharashtra
• Shift: 10.00 AM - 6:00 PM | Monday to Saturday
• Work type: On-site
• Vacancies: 10
• Employment type: Full time
• Interview timings: 12:00 AM - 5:00 PM | Monday to Saturday

Apply today and take the next step in your career with Software At Work (India) Private Limited (Software At Work India Pvt Ltd).