International Voice Process Agent

A new International Voice Process Agent role is open at Solbeg (International It/Bpo), Sanpada, Mumbai. Salary is up to ₹25,000/month. Freshers can apply. There are 15 open positions.

In the employer’s words

Handle Inbound/Outbound Calls With International Customer Resolve Queries And Provide Product/Service Information Maintain Professional Communication And Cultural Sensitivity. 8-Hour Rotational Shifts. 6 Rotational Week-Offs. One-Side Cab Facility (Pick & Drop). Good English Communication Willing To Work In Rotational Shifts. Type : Inbound, International | Languages : English

Who can apply

• Open to freshers
• Education: 12th Pass
• Comfortable with English, Inbound, International
• Good English
• Freshers can apply
• Type: Inbound, International
• Languages: English
• A customer-first, patient attitude

What the job involves

• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy

Salary and benefits

The salary for this role is ₹20,000 – ₹25,000 per month.

Position details

• Job location: Sanpada, Mumbai, Maharashtra
• Employment type: Full time
• Openings: 15
• Work type: On-site
• Interview timings: 05:00 pm - 08:00pm | Monday to Friday
• Timings: Rotational shift | Monday to Saturdays

Ready to start? Upload your resume and apply to Solbeg (International It/Bpo) today.