Telecaller

A new Telecaller role is open at Solyymoms company, Dadar, Mumbai. Freshers can apply. The pay goes up to ₹18,000/month.

In the employer’s words

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

What the job involves

Your main tasks will be to:

• Handle inbound and outbound customer calls, chats or emails
• You'll follow call scripts and update customers on ticket status.
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy

Requirements

• Open to freshers
• Minimum qualification: 12th Pass
• Good knowledge of CRM tools, Complaint handling, Verbal communication and Hindi and English
• Basic English
• Freshers can apply
• You are customer-first and calm under pressure

Salary

Salary: ₹15,000 – ₹18,000 per month, based on skills and experience.

Job details

• Location: Dadar, Mumbai, Maharashtra
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Work mode: Office-based
• Openings: 1
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time

Click Apply to send your profile to Solyymoms company. It takes less than a minute.