Work From Home - Customer Support Engineer

Work from home as a Work From Home - Customer Support Engineer with Sparkle Laser Technology Llp. The pay goes up to ₹20,000/month.

In the employer’s words

Key Responsibilities Handle Customer Enquiries Through Phone Calls, Emails, Whatsapp, And Other Communication Channels. Understand Customer Requirements And Provide Appropriate Information And Solutions. Coordinate With Sales, Production, Service, Dispatch, Accounts, And Other Departments. Follow Up On Customer Orders, Deliveries, Service Requests,. Type : Sales | Marketing | Languages : Hindi, Tamil, English

Candidate profile

• Ideal for freshers starting their career
• Education: 12th Pass
• Skills: English, Hindi, Marketing, Sales, Tamil
• Male Only
• Basic English
• Freshers can apply
• Work from home
• Type: Sales
• Marketing
• Languages: Hindi, Tamil, English
• You are patient and calm under pressure

Day-to-day work

• Resolve queries and complaints with patience and accuracy
• You will identify upsell opportunities where relevant.
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails.
• Log every interaction and its outcome in the support system

Compensation

The salary for this role is ₹15,000 – ₹20,000 per month.

Job details

• Work location: remote
• Job type: Full time
• Interview timings: 11:00 AM - 5:00 PM | Monday to Saturday
• Timings: 9:15 AM - 7:00 PM | Monday to Saturday
• Work mode: Remote (work from home)
• Vacancies: 1

Apply today and take the next step in your career with Sparkle Laser Technology Llp.