Telecaller

A new Telecaller role is open at Speakwell English Academy, Kalyan, Mumbai. You can earn up to ₹11,000/month.

In the employer’s words

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Key responsibilities

• You'll meet quality, call-handling and satisfaction targets.
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA.
• You'll handle inbound and outbound customer calls, chats or emails.
• Resolve queries and complaints with patience and accuracy

Eligibility

• Open to freshers
• Education: 12th Pass
• Good knowledge of Complaint handling, Active listening, CRM tools and Hindi and English
• Basic English
• Freshers can apply
• A patient, polite attitude

Salary and benefits

Salary: ₹8,000 – ₹11,000 per month, based on skills and experience.

Position details

• Job location: Kalyan, Mumbai, Maharashtra
• Work type: Office-based
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Openings: 1
• Employment type: Full time

Click Apply to send your profile to Speakwell English Academy. It takes less than a minute.