Email Support Executive

Squarcell Resource India Private Limited is looking for an Email Support Executive to join its team in Thane, Mumbai. Salary is up to ₹20,000/month. There are 15 open positions.

Note from the employer

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams.

Candidate profile

• Freshers are welcome to apply
• Education: Graduate
• Skills: Hindi and English, Verbal communication, CRM tools, Active listening
• Good English
• Freshers can apply
• You are polite and patient

Compensation

Salary: ₹16,000 – ₹20,000 per month, based on skills and experience.

Roles and responsibilities

• You will identify upsell opportunities where relevant.
• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA.
• Follow call scripts and update customers on ticket status

Quick facts

• Job location: Thane, Mumbai, Maharashtra
• Openings: 15
• Employment type: Full time
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: On-site

Apply today and take the next step in your career with Squarcell Resource India Private Limited.