Customer Care Executive

Srb Enterprises wants to bring on a Customer Care Executive for its Pitampura, Delhi team. The pay goes up to ₹20,000/month.

Note from the employer

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics.

Pay and perks

Salary: ₹18,000 – ₹20,000 per month, based on skills and experience.

Key responsibilities

In this role, you will:

• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• You'll log every interaction and its outcome in the support system.
• Handle inbound and outbound customer calls, chats or emails.

Who can apply

• Freshers are welcome to apply
• Education: 12th Pass
• Skills: Verbal communication, CRM tools, Active listening, Typing speed
• Basic English
• Freshers can apply

Position details

• Work location: Pitampura, Delhi, Delhi
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Openings: 1
• Work type: Office-based

Interested? Apply now on BetterJobs with your resume — Srb Enterprises reviews applications regularly.