International Voice Process Agent

Ss Corporate Inc is hiring an International Voice Process Agent in Thane West, Mumbai. There are 2 open positions. You can earn up to ₹35,000/month.

Note from the employer

Key Responsibilitieshandle Inbound And Outbound Calls From International Customers.Resolve Customer Queries, Complaints, And Service Requests Professionally.Provide Accurate Information About Products, Services, And Company Policies.Maintain A High Level Of Customer Satisfaction And Service Quality.Document Customer Interactions In Crm Systems. 1 - 2 Years Experience Compulsory. | Type : International, Sales, Outbound, Inbound | Languages : Marathi, Hindi, English

Pay and perks

You will be paid ₹25,000 – ₹35,000 per month.

Who can apply

• 1 to 2 years of experience in a similar role
• Minimum qualification: Tenth Pass
• Comfortable with English, Hindi, Inbound, International, Marathi, Outbound, Sales
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: International, Sales, Outbound, Inbound
• Languages: Marathi, Hindi, English
• You are polite and patient

Key responsibilities

• Meet quality, call-handling and satisfaction targets.
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system
• You will follow call scripts and update customers on ticket status.
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA

Quick facts

• Job location: Thane West, Mumbai, Maharashtra
• Openings: 2
• Job type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work type: Work from office
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Ss Corporate Inc reviews applications regularly.