Service & Renewals Executive

Join Ss Corporate Inc as a Service & Renewals Executive in Thane East, Mumbai. 2 candidates will be hired for this role. You can earn up to ₹23,000/month.

Note from the employer

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders. 1 - 2 Years Experience Compulsory. | Languages : Gujarati, Marathi, Hindi, English | Type : Mutual Funds

Day-to-day work

In this role, you will:

• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails.
• Meet quality, call-handling and satisfaction targets
• You'll escalate complex cases to the right team within the SLA.
• Follow call scripts and update customers on ticket status

Eligibility

• 1 to 2 years of experience in a similar role
• Graduate or equivalent
• Comfortable with English, Gujarati, Hindi, Marathi, Mutual Funds
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: Gujarati, Marathi, Hindi, English
• Type: Mutual Funds
• Someone patient and calm under pressure

Pay and perks

The salary for this role is ₹20,000 – ₹23,000 per month.

Quick facts

• Work location: Thane East, Mumbai, Maharashtra
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 2
• Work type: Work from office
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time

If this job suits you, apply now — shortlisted candidates will be contacted by Ss Corporate Inc.