Work From Home - Call Quality Analyst

SS digtial world is hiring a Work From Home - Call Quality Analyst in remote. The team is filling 2 vacancies. Salary is up to ₹20,000/month.

Note from the employer

Call Auditing: Listening To Live And Recorded Calls To Check For Policy Adherence, Script Compliance, And Tone.Performance Tracking: Evaluating Metrics Like Average Handle Time (Aht) And First Call Resolution (Fcr).Coaching & Feedback: Identifying Agent Mistakes And Providing Actionable Feedback Or Training Plans. 1 - 2 Years Experience Compulsory. | Type : Outbound, Sales, Domestic | Languages : Hindi, English | Preferred Experience In : Real Estate

Skills and qualifications

• 1 to 2 years of experience in a similar role
• Minimum qualification: Graduate
• Good knowledge of Domestic, English, Hindi, Outbound, Real Estate and Sales
• Female Only
• Good English
• Work from home
• 1 - 2 Years Experience Compulsory.
• Type: Outbound, Sales, Domestic
• Languages: Hindi, English
• Preferred Experience In: Real Estate
• A polite, customer-first attitude

Key responsibilities

Your main tasks will be to:

• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• Handle inbound and outbound customer calls, chats or emails
• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant

What you get

The salary for this role is ₹12,000 – ₹20,000 per month.

Job at a glance

• Location: remote
• Vacancies: 2
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time
• Work type: Remote (work from home)
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by SS digtial world.