Customer Care Associate (Cca)

SS Fintech is looking for a Customer Care Associate (Cca) to join its team in Mohali. The pay goes up to ₹33,000/month. The team is filling 30 vacancies. Freshers can apply.

Note from the employer

Mohali/Chandigarh | International Voice And Non-Voice Process, Graduates And Undergraduates Can Apply. 5 Days Working, 2 Days Off, Cab Facilities, Night Allowance. Need Excellent Communication Skills And Immediate Joining. Hr Sourav- 6239971732. References Are Most Welcome. Languages : English

Who can apply

• Freshers are welcome to apply
• Education: 12th Pass
• Comfortable with English
• Good English
• Freshers can apply
• Languages: English
• Someone patient and calm under pressure

Salary and benefits

The salary for this role is ₹20,000 – ₹33,000 per month.

Day-to-day work

Here is what a typical day looks like:

• You will meet quality, call-handling and satisfaction targets.
• Log every interaction and its outcome in the support system
• You will escalate complex cases to the right team within the SLA.
• Resolve queries and complaints with patience and accuracy
• You will handle inbound and outbound customer calls, chats or emails.
• Follow call scripts and update customers on ticket status

Job details

• Job location: Mohali, Punjab
• Work mode: Work from office
• Vacancies: 30
• Timings: Night and Rotational Shifts, 5 days working.
• Job type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday

Ready to start? Upload your resume and apply to SS Fintech today.