Operations Team Leader

Star Bar wants to bring on an Operations Team Leader for its Ponda team. Freshers can apply. Salary is up to ₹20,000/month.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity.

Compensation

Salary: ₹15,000 – ₹20,000 per month, based on skills and experience.

What the job involves

Here is what a typical day looks like:

• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA.
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status
• Identify upsell opportunities where relevant

What we are looking for

• Freshers are welcome to apply
• Minimum qualification: 12th Pass
• Good knowledge of Hindi and English, Typing speed, Complaint handling and Active listening
• Male Only
• Basic English
• Freshers can apply
• A polite, calm under pressure attitude

Quick facts

• Work location: Ponda
• Job type: Full time
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: Work from office
• Vacancies: 1

If this job suits you, apply now — shortlisted candidates will be contacted by Star Bar.