Process Coordinator

A new Process Coordinator role is open at Star Digital, Andheri East, Mumbai. The pay goes up to ₹22,000/month.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory. | Languages : Hindi, Marathi, English

What we are looking for

• 1–2 years of relevant experience
• Education: 12th Pass
• Skills: English, Hindi, Marathi
• Male Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: Hindi, Marathi, English
• A customer-first, polite attitude

Key responsibilities

In this role, you will:

• You will handle inbound and outbound customer calls, chats or emails.
• You'll identify upsell opportunities where relevant.
• You will log every interaction and its outcome in the support system.
• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy

What you get

The salary for this role is ₹18,000 – ₹22,000 per month.

Position details

• Work location: Andheri East, Mumbai, Maharashtra
• Work mode: Office-based
• Shift: 10:00 AM - 9:00 PM | Monday to Saturday
• Openings: 1
• Employment type: Full time
• Interview: 11:00 AM - 6:00 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Star Digital reviews applications regularly.