Customer Care Manager

Join Starburds Motors pvt. Ltd as a Customer Care Manager in Kalyani, Kolkata. Salary is up to ₹50,000/month. There are 2 open positions.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory. | Type : Inbound | Languages : Hindi, English, Bengali

Skills and qualifications

• 2+ years of experience in a similar role
• Minimum qualification: Graduate
• Skills: Bengali, English, Hindi, Inbound
• Basic English
• More Than 2 Years Experience Compulsory.
• Type: Inbound
• Languages: Hindi, English, Bengali
• You are polite and calm under pressure

What you will do

Your main tasks will be to:

• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets
• You'll log every interaction and its outcome in the support system.
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status

Compensation

You will be paid ₹25,000 – ₹50,000 per month.

Job details

• Location: Kalyani, Kolkata, West Bengal
• Vacancies: 2
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Work mode: Office-based
• Timings: 10:00 AM - 7:00 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Starburds Motors pvt. Ltd.