Senior Back Office Executive

A new Senior Back Office Executive role is open at Steel City Services Pvt Ltd, Vile Parle East, Mumbai. The pay goes up to ₹25,000/month. The team is filling 5 vacancies. Freshers can apply.

Employer’s description

Please Do Not Apply If You Are Not Proficient In Excel. You Have To Handle 5-7 Tele Callers Who Will Take Appointment For Device Collection And Team Of Field Executive Who Will Collect Routers On Field. Make Sure Target Is Met And Reporting Is On Point.

Candidate profile

• Open to freshers
• Minimum qualification: Tenth Pass
• Comfortable with Active listening, Typing speed, Hindi and English, Complaint handling
• Male Only
• Basic English
• Freshers can apply
• A patient, customer-first attitude

Compensation

Salary: ₹15,000 – ₹25,000 per month, based on skills and experience.

Key responsibilities

Your main tasks will be to:

• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails
• Log every interaction and its outcome in the support system

Job at a glance

• Work location: Vile Parle East, Mumbai, Maharashtra
• Vacancies: 5
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Work mode: Work from office

Apply today and take the next step in your career with Steel City Services Pvt Ltd.