Team Leader

Steel City Services Pvt Ltd is hiring a Team Leader in Vile Parle East, Mumbai. The team is filling 3 vacancies. The pay goes up to ₹25,000/month.

Note from the employer

Make Sure Target Is Met, You Have To Handle Fos In The Field And Telecallers In Office. We Are Looking For Someone Who Is Extremely Sincere And Can Executes Tasks Without Supervision. 1 - 2 Years Experience Compulsory. | Languages : Marathi, Hindi, English

Salary and benefits

The salary for this role is ₹20,000 – ₹25,000 per month.

Who can apply

• 1–2 years of relevant experience
• Minimum qualification: 12th Pass
• Skills: English, Hindi, Marathi
• Male Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Languages: Marathi, Hindi, English
• A patient, polite attitude

Your responsibilities

Your main tasks will be to:

• Resolve queries and complaints with patience and accuracy
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• You'll log every interaction and its outcome in the support system.
• Identify upsell opportunities where relevant.
• Follow call scripts and update customers on ticket status

Position details

• Location: Vile Parle East, Mumbai, Maharashtra
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: On-site
• Openings: 3
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday
• Employment type: Full time

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