Customer Care Executive

Start your next role as a Customer Care Executive with Stefto Management Services Pvt Ltd in Sector 20 - Gurgaon, Delhi. The team is filling 30 vacancies. Salary is up to ₹16,500/month.

Employer’s description

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. Type : Inbound, Domestic | Languages : English, Hindi

Roles and responsibilities

Your main tasks will be to:

• Identify upsell opportunities where relevant
• Resolve queries and complaints with patience and accuracy
• You'll escalate complex cases to the right team within the SLA.
• Handle inbound and outbound customer calls, chats or emails
• Follow call scripts and update customers on ticket status

Compensation

Salary: ₹15,500 – ₹16,500 per month, based on skills and experience.

Skills and qualifications

• No prior experience needed — freshers can apply
• Minimum qualification: 12th Pass
• Good knowledge of Domestic, English, Hindi and Inbound
• Basic English
• Freshers can apply
• Type: Inbound, Domestic
• Languages: English, Hindi
• A patient, calm under pressure attitude

Quick facts

• Work location: Sector 20 - Gurgaon, Delhi, Delhi
• Work mode: On-site
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Vacancies: 30
• Timings: 8:00 AM - 10:00 PM | Monday to Sunday

If this job suits you, apply now — shortlisted candidates will be contacted by Stefto Management Services Pvt Ltd.