Operation Manager

Sultan Hr Consultancy Services is looking for an Operation Manager to join its team in Sakinaka, Mumbai. 10 candidates will be hired for this role. You can earn up to ₹60,000/month.

Note from the employer

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. More Than 2 Years Experience Compulsory.

Salary and benefits

The salary for this role is ₹45,000 – ₹60,000 per month.

Key responsibilities

• Identify upsell opportunities where relevant
• You will follow call scripts and update customers on ticket status.
• Escalate complex cases to the right team within the SLA
• You will resolve queries and complaints with patience and accuracy.
• Log every interaction and its outcome in the support system

Candidate profile

• At least 2 years of relevant experience
• 12th Pass or equivalent
• Skills: CRM tools, Verbal communication, Hindi and English, Active listening
• Basic English
• More Than 2 Years Experience Compulsory.
• You are polite and customer-first

Position details

• Location: Sakinaka, Mumbai, Maharashtra
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Job type: Full time
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: Work from office
• Openings: 10

Interested? Apply now on BetterJobs with your resume — Sultan Hr Consultancy Services reviews applications regularly.