Ngo Telecalling

A new Ngo Telecalling role is open at Sum Solutions, Borivali East, Mumbai. There are 10 open positions. Great for first-time job seekers. You can earn up to ₹19,000/month.

Note from the employer

Ngo Fundraising Involves Raising Financial Support Through Online Crowdfunding, Corporate Partnerships, And Institutional Grants. Telecalliing.

Key responsibilities

• You will meet quality, call-handling and satisfaction targets.
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system
• Identify upsell opportunities where relevant.

Compensation

You will be paid ₹12,000 – ₹19,000 per month.

Skills and qualifications

• Ideal for freshers starting their career
• Minimum qualification: 12th Pass
• Comfortable with Complaint handling, Hindi and English, CRM tools, Verbal communication
• Female Only
• Basic English
• Freshers can apply

Job at a glance

• Job location: Borivali East, Mumbai, Maharashtra
• Work mode: Work from office
• Job type: Full time
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 10
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

If this job suits you, apply now — shortlisted candidates will be contacted by Sum Solutions.