Customer Care Executive

Sumu Global Ayurveda is looking for a Customer Care Executive to join its team in Sector 6 - Noida, Delhi. Salary is up to ₹25,000/month. There are 20 open positions.

Note from the employer

Make Or Receive Calls To Assist Customers With Inquiries, Complaints, Or Purchases. Maintain Detailed Records Of Interactions And Escalate Unresolved Issues. Deliver Excellent Customer Service While Meeting Performance Metrics. Type : Sales, Outbound, Domestic | Marketing | Languages : Hindi, English

What the job involves

• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• You'll follow call scripts and update customers on ticket status.
• Resolve queries and complaints with patience and accuracy

Who can apply

• Ideal for freshers starting their career
• Minimum qualification: 12th Pass
• Comfortable with Domestic, English, Hindi, Marketing, Outbound, Sales
• Basic English
• Freshers can apply
• Type: Sales, Outbound, Domestic
• Marketing
• Languages: Hindi, English
• A patient, calm under pressure attitude

Salary

Salary: ₹15,000 – ₹25,000 per month, based on skills and experience.

Quick facts

• Work location: Sector 6 - Noida, Delhi, Delhi
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Work type: On-site
• Job type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 20

Ready to start? Upload your resume and apply to Sumu Global Ayurveda today.