Customer Care Executive

Join Suradhuni Global Private Limited () as a Customer Care Executive in Sector 18 - Gurgaon, Delhi. 5 candidates will be hired for this role. The pay goes up to ₹22,000/month.

In the employer’s words

Job Responsibilitieshandle Customer Inquiries Through Phone, Email, Chat, And Whatsapp.Assist Customers With Order Status, Tracking, Delivery Updates, And Product Information.Resolve Customer Complaints In A Professional And Timely Manner.Process Returns, Refunds, Exchanges, And Order Cancellations.Coordinate With The Warehouse, Logistics, And. 1 - 2 Years Experience Compulsory. | Type : Domestic | Languages : Hindi, English

Pay and perks

The salary for this role is ₹16,000 – ₹22,000 per month.

Requirements

• 1 to 2 years of experience in a similar role
• Minimum qualification: 12th Pass
• Comfortable with Domestic, English, Hindi
• Female Only
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Domestic
• Languages: Hindi, English
• Someone customer-first and polite

What you will do

Here is what a typical day looks like:

• Meet quality, call-handling and satisfaction targets
• Handle inbound and outbound customer calls, chats or emails.
• Identify upsell opportunities where relevant.
• Follow call scripts and update customers on ticket status
• Escalate complex cases to the right team within the SLA
• Log every interaction and its outcome in the support system

Job at a glance

• Job location: Sector 18 - Gurgaon, Delhi, Delhi
• Employment type: Full time
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 5
• Work mode: On-site
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

Click Apply to send your profile to Suradhuni Global Private Limited (). It takes less than a minute.