Telecalling Team Leader

Surendra Saligram Anand (Roubill) has an opening for a Telecalling Team Leader based in Andheri West, Mumbai. The team is filling 2 vacancies. The pay goes up to ₹40,000/month.

Note from the employer

Supervise And Support A Team Of 6 Telecallers. 600+ Connected Calls From 6 Telecallers (100 Calls By Each Telecaller).Reporting Of All Telecallers And Clients To Senior Team.Ensure The Team Collectively Generates 30 Walk-Ins Per Week.Train Team In Pitching, Objection Handling And Communication Skills.Monitor Daily Call Logs, Lead Status, And En. More Than 2 Years Experience Compulsory. | Type : Sales | Languages : Marathi, Hindi, English | Preferred Experience In : Real Estate

Requirements

• At least 2 years of relevant experience
• Minimum qualification: Graduate
• Good knowledge of English, Hindi, Marathi, Real Estate and Sales
• Female Only
• Good English
• More Than 2 Years Experience Compulsory.
• Type: Sales
• Languages: Marathi, Hindi, English
• Preferred Experience In: Real Estate

Compensation

You will be paid ₹30,000 – ₹40,000 per month.

Roles and responsibilities

Here is what a typical day looks like:

• Meet quality, call-handling and satisfaction targets
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• You'll identify upsell opportunities where relevant.
• Follow call scripts and update customers on ticket status
• You will escalate complex cases to the right team within the SLA.

Position details

• Location: Andheri West, Mumbai, Maharashtra
• Working hours: 10am to 7 PM | Tuesday to Sunday
• Work type: Office-based
• Interview: Monday to Saturday
• Job type: Full time
• Vacancies: 2

Interested? Apply now on BetterJobs with your resume — Surendra Saligram Anand (Roubill) reviews applications regularly.