Manager

Swagatam Lodge has an opening for a Manager based in Puri. Great for first-time job seekers. Salary is up to ₹12,000/month.

Employer’s description

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity.

What you get

Salary: ₹10,000 – ₹12,000 per month, based on skills and experience.

Eligibility

• Open to freshers
• 12th Pass or equivalent
• Good knowledge of Hindi and English, Complaint handling, CRM tools and Typing speed
• Male Only
• Basic English
• Freshers can apply
• Someone customer-first and polite

Key responsibilities

Your main tasks will be to:

• Escalate complex cases to the right team within the SLA
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails

Job details

• Job location: Puri, Odisha
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Work type: Office-based
• Openings: 1
• Shift: 9:30 AM - 6:30 PM | Monday to Saturday

Interested? Apply now on BetterJobs with your resume — Swagatam Lodge reviews applications regularly.