Telecaller

Looking for a Telecaller role in Sakinaka, Mumbai? Swiggy is hiring now. 4 candidates will be hired for this role. The pay goes up to ₹30,000/month.

Note from the employer

Ocuses On Recruitment-Based Calling, Acting As The Initial Point Of Contact Between Potential Candidates And The Company. 1 - 2 Years Experience Compulsory.

Key responsibilities

Here is what a typical day looks like:

• You will handle inbound and outbound customer calls, chats or emails.
• You will follow call scripts and update customers on ticket status.
• You will meet quality, call-handling and satisfaction targets.
• Log every interaction and its outcome in the support system
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant

Salary and benefits

You will be paid ₹23,000 – ₹30,000 per month.

Candidate profile

• 1–2 years of relevant experience
• Tenth Pass or equivalent
• Skills: CRM tools, Verbal communication, Complaint handling, Hindi and English
• Female Only
• Basic English
• 1 - 2 Years Experience Compulsory.
• Someone calm under pressure and polite

Job details

• Job location: Sakinaka, Mumbai, Maharashtra
• Vacancies: 4
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday
• Work mode: On-site
• Job type: Full time
• Shift: 10:00am to 7PM

Ready to start? Upload your resume and apply to Swiggy today.