Sr Customer Service Executive

Tagid Solutions Pvt Ltd is hiring a Sr Customer Service Executive in Bhiwandi, Mumbai. The pay goes up to ₹31,000/month.

Employer’s description

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders. More Than 2 Years Experience Compulsory.

What we are looking for

• At least 2 years of relevant experience
• Education: Graduate
• Skills: Hindi and English, Verbal communication, Complaint handling, CRM tools
• Good English
• More Than 2 Years Experience Compulsory.
• A customer-first, polite attitude

Roles and responsibilities

Here is what a typical day looks like:

• Log every interaction and its outcome in the support system
• Meet quality, call-handling and satisfaction targets
• Resolve queries and complaints with patience and accuracy.
• Identify upsell opportunities where relevant
• Handle inbound and outbound customer calls, chats or emails

Salary and benefits

Compensation: ₹25,000 – ₹31,000 per month.

Quick facts

• Location: Bhiwandi, Mumbai, Maharashtra
• Work type: On-site
• Openings: 1
• Shift: 10 AM - 6 PM | Monday to Saturday
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time

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