Customer Care Executive (Internatio...

Tata Consultancy Services has an opening for a Customer Care Executive (Internatio... based in Malad, Mumbai. You can earn up to ₹40,000/month. There are 15 open positions.

In the employer’s words

Handle Outbound Or Inbound Calls To Interact With International Customers. Address Queries, Provide Product Or Service Information, And Resolve Issues Promptly. Adapt To Different Cultural Nuances And Maintain Professionalism In Communication. 1 - 2 Years Experience Compulsory. | Type : International, Outbound, Inbound | Languages : English

Roles and responsibilities

As a Customer Care Executive (Internatio..., your work will include:

• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status
• Meet quality, call-handling and satisfaction targets.
• Handle inbound and outbound customer calls, chats or emails
• Escalate complex cases to the right team within the SLA
• You'll identify upsell opportunities where relevant.

Who can apply

• 1–2 years of relevant experience
• Minimum qualification: 12th Pass
• Skills: English, Inbound, International, Outbound
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: International, Outbound, Inbound
• Languages: English
• Someone patient and customer-first

Compensation

Salary: ₹35,000 – ₹40,000 per month, based on skills and experience.

Job at a glance

• Work location: Malad, Mumbai, Maharashtra
• Job type: Full time
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Timings: Rotational Shift With 1 Week Off
• Vacancies: 15
• Work mode: On-site

If this job suits you, apply now — shortlisted candidates will be contacted by Tata Consultancy Services.