Customer Care Executive

Tcs Gem has an opening for a Customer Care Executive based in Sector 63 - Noida, Delhi. The pay goes up to ₹26,000/month. There are 10 open positions.

Note from the employer

A Customer Service Representative Is The First Point Of Contact For Clients And Consumers Who Works To Ensure That Customers Are Satisfied With The Products, And Services Offered By The Organisation. Their Responsibilities Include Regularly Interacting With Clients To Address Their Issues, And Respond To Inquiries, In Order To Maintain Solid Consum. 1 - 2 Years Experience Compulsory. | Type : Inbound | Languages : Hindi, English

Your responsibilities

• Escalate complex cases to the right team within the SLA
• Resolve queries and complaints with patience and accuracy
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails
• Meet quality, call-handling and satisfaction targets
• Identify upsell opportunities where relevant

Skills and qualifications

• 1–2 years of relevant experience
• Graduate or equivalent
• Skills: English, Hindi, Inbound
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound
• Languages: Hindi, English
• A patient, customer-first attitude

Pay and perks

Salary: ₹21,000 – ₹26,000 per month, based on skills and experience.

Position details

• Work location: Sector 63 - Noida, Delhi, Delhi
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Vacancies: 10
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Job type: Full time
• Work type: Work from office

If this job suits you, apply now — shortlisted candidates will be contacted by Tcs Gem.