Customer Care Executive

Looking for a Customer Care Executive role in Suraj Kund - Faridabad, Delhi? Team Cratos Private Limited is hiring now. 2 candidates will be hired for this role. Salary is up to ₹25,000/month.

In the employer’s words

Mr Blue Laundry & Drycleaning Is Looking For A Dedicated And Customer-Focused Customer Care Executive To Manage Customer Inquiries, Resolve Complaints, Coordinate With Stores, And Ensure An Excellent Customer Experience. The Ideal Candidate Should Have Strong Communication Skills And The Ability To Handle Customer Concerns Professionally. 1 - 2 Years Experience Compulsory. | Type : Inbound, Outbound | Languages : Hindi, English

Salary

The salary for this role is ₹15,000 – ₹25,000 per month.

What you will do

• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system.
• Meet quality, call-handling and satisfaction targets
• You'll resolve queries and complaints with patience and accuracy.
• Escalate complex cases to the right team within the SLA
• You'll handle inbound and outbound customer calls, chats or emails.

Eligibility

• 1–2 years of relevant experience
• Minimum qualification: 12th Pass
• Comfortable with English, Hindi, Inbound, Outbound
• Good English
• 1 - 2 Years Experience Compulsory.
• Type: Inbound, Outbound
• Languages: Hindi, English
• Someone customer-first and patient

Position details

• Job location: Suraj Kund - Faridabad, Delhi, Delhi
• Vacancies: 2
• Work mode: Office-based
• Employment type: Full time
• Working hours: 9:30 AM - 6:30 PM | Monday to Saturday
• Interview timings: 11:00 AM - 4:00 PM | Monday to Saturday

Ready to start? Upload your resume and apply to Team Cratos Private Limited today.