Chat & Email Process Executive

Looking for a Chat & Email Process Executive role in Dombivali East, Mumbai? Technoverse Business Solutions is hiring now. Salary is up to ₹20,000/month. The team is filling 2 vacancies.

Employer’s description

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. 1 - 2 Years Experience Compulsory.

Roles and responsibilities

• Escalate complex cases to the right team within the SLA.
• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant.
• Meet quality, call-handling and satisfaction targets
• You will follow call scripts and update customers on ticket status.
• Log every interaction and its outcome in the support system

Candidate profile

• 1 to 2 years of experience in a similar role
• Minimum qualification: Graduate
• Skills: CRM tools, Active listening, Hindi and English, Complaint handling
• Good English
• 1 - 2 Years Experience Compulsory.
• Someone customer-first and calm under pressure

Salary and benefits

The salary for this role is ₹15,000 – ₹20,000 per month.

Job at a glance

• Work location: Dombivali East, Mumbai, Maharashtra
• Interview: 4:00 PM - 6.00 PM | Monday to Friday
• Vacancies: 2
• Employment type: Full time
• Working hours: 11:00 AM - 7:00 PM | Monday to Friday 11:00 AM - 4:00 PM | Saturday
• Work type: Office-based

Ready to start? Upload your resume and apply to Technoverse Business Solutions today.