Customer Grievance Executive

A new Customer Grievance Executive role is open at Technoverse Business Solutions, Dombivali East, Mumbai. You can earn up to ₹25,000/month. 2 candidates will be hired for this role.

Note from the employer

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders. 1 - 2 Years Experience Compulsory.

What we are looking for

• 1–2 years of relevant experience
• Minimum qualification: Graduate
• Comfortable with Verbal communication, CRM tools, Active listening, Typing speed
• Good English
• 1 - 2 Years Experience Compulsory.
• Someone calm under pressure and polite

Day-to-day work

• Resolve queries and complaints with patience and accuracy
• Meet quality, call-handling and satisfaction targets
• Escalate complex cases to the right team within the SLA
• Identify upsell opportunities where relevant
• Log every interaction and its outcome in the support system

Salary

The salary for this role is ₹16,000 – ₹25,000 per month.

Job details

• Job location: Dombivali East, Mumbai, Maharashtra
• Openings: 2
• Working hours: 11 AM - 7 PM | Monday to Friday 11 AM - 4 PM | Saturday
• Work mode: Office-based
• Job type: Full time
• Interview: 3:00 AM - 6:00 PM | Monday to Friday

Ready to start? Upload your resume and apply to Technoverse Business Solutions today.