Grievance Executive

Technoverse Business Solutions has an opening for a Grievance Executive based in Dombivali East, Mumbai. There are 2 open positions. Salary is up to ₹25,000/month.

Employer’s description

Build And Maintain Strong Relationships With Clients To Ensure Satisfaction And Retention. Provide Solutions To Client Challenges And Maximize Account Value. Monitor Account Performance And Prepare Regular Progress Reports For Stakeholders. 1 - 2 Years Experience Compulsory.

Who can apply

• 1 to 2 years of experience in a similar role
• Education: Graduate
• Comfortable with Verbal communication, Typing speed, CRM tools, Active listening
• Good English
• 1 - 2 Years Experience Compulsory.
• You are patient and calm under pressure

Salary

You will be paid ₹18,000 – ₹25,000 per month.

Key responsibilities

In this role, you will:

• Meet quality, call-handling and satisfaction targets
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system
• You will escalate complex cases to the right team within the SLA.

Job at a glance

• Location: Dombivali East, Mumbai, Maharashtra
• Employment type: Full time
• Work type: On-site
• Working hours: 11 AM - 7 PM | Monday to Friday 11 AM - 4 PM | Saturday
• Openings: 2
• Interview: 3:00 AM - 6:00 PM | Monday to Friday

If this job suits you, apply now — shortlisted candidates will be contacted by Technoverse Business Solutions.