Kotak Collection Process Executive

Teleacess wants to bring on a Kotak Collection Process Executive for its Malad West, Mumbai team. The team is filling 30 vacancies. You can earn up to ₹21,000/month.

In the employer’s words

Opening For Kotak Collection Process Hardcore Recovery Of Defaulter Customer Criteriahsc Passed With 6Th Month Experience In Collectionshould Be Able To Take Work Pressure And Should Be Able To Take Pressureshift Timing : 9Am To 6Pm Salary 13K To 18K Net Incentive ( Depending Upon Experience)Month End Sunday Working. Type : Domestic | Languages : English, Hindi, Kannada, Bengali, Telugu, Tamil, Malayalam

Salary and benefits

The salary for this role is ₹15,000 – ₹21,000 per month.

Candidate profile

• Freshers are welcome to apply
• Education: 12th Pass
• Skills: Bengali, Domestic, English, Hindi, Kannada, Malayalam, Tamil, Telugu
• Basic English
• Freshers can apply
• Type: Domestic
• Languages: English, Hindi, Kannada, Bengali, Telugu, Tamil, Malayalam
• You are calm under pressure and customer-first

Your responsibilities

• Handle inbound and outbound customer calls, chats or emails.
• Escalate complex cases to the right team within the SLA
• You'll identify upsell opportunities where relevant.
• Follow call scripts and update customers on ticket status
• Log every interaction and its outcome in the support system
• Resolve queries and complaints with patience and accuracy

Position details

• Location: Malad West, Mumbai, Maharashtra
• Interview: 11:00 am - 4:00pm | Monday to Saturday
• Work mode: Work from office
• Shift: 09:30 am - 6:30pm | Monday to Saturday
• Employment type: Full time
• Openings: 30

Interested? Apply now on BetterJobs with your resume — Teleacess reviews applications regularly.