Email Support Executive

Start your next role as an Email Support Executive with Temerity Careers Private Limited in Turbhe, Mumbai. The team is filling 30 vacancies. The pay goes up to ₹32,500/month.

Employer’s description

Manage Customer Interactions Via Chat Or Email, Resolving Queries Effectively. Provide Accurate Information, Troubleshoot Issues, And Ensure Customer Satisfaction. Document All Interactions And Escalate Unresolved Issues To The Appropriate Teams. 1 - 2 Years Experience Compulsory.

Requirements

• 1–2 years of relevant experience
• Education: 12th Pass
• Good knowledge of Active listening, CRM tools, Complaint handling and Verbal communication
• Good English
• 1 - 2 Years Experience Compulsory.
• A patient, polite attitude

Your responsibilities

Here is what a typical day looks like:

• Log every interaction and its outcome in the support system
• You'll meet quality, call-handling and satisfaction targets.
• Identify upsell opportunities where relevant
• Follow call scripts and update customers on ticket status
• Handle inbound and outbound customer calls, chats or emails

Salary and benefits

Salary: ₹18,000 – ₹32,500 per month, based on skills and experience.

Job details

• Work location: Turbhe, Mumbai, Maharashtra
• Interview: 11:00 AM - 4:00 PM | Monday to Saturday
• Employment type: Full time
• Work mode: On-site
• Timings: 9:30 AM - 6:30 PM | Monday to Saturday
• Openings: 30

Click Apply to send your profile to Temerity Careers Private Limited. It takes less than a minute.