Customer Support Manager

Start your next role as a Customer Support Manager with The Chain Club in Udhna, Surat. 2 candidates will be hired for this role. You can earn up to ₹30,000/month.

Employer’s description

Were Hiring A Customer Support Manager To Handle Customer Emails, Calls, Instagram Dms And Whatsapp. Youll Resolve Customer Issues Quickly, Track Orders, And Handle Delivery Problems Directly Through The Delhivery Dashboard. Must Be Responsive, Confident, And Good At Solving Problems. Languages : Hindi, English

Who can apply

• Open to freshers
• Minimum qualification: Tenth Pass
• Skills: English, Hindi
• Basic English
• Freshers can apply
• Languages: Hindi, English
• A patient, customer-first attitude

What you get

You will be paid ₹15,000 – ₹30,000 per month.

What the job involves

In this role, you will:

• Resolve queries and complaints with patience and accuracy
• Log every interaction and its outcome in the support system
• Handle inbound and outbound customer calls, chats or emails
• You'll follow call scripts and update customers on ticket status.
• Identify upsell opportunities where relevant
• Meet quality, call-handling and satisfaction targets

Job at a glance

• Work location: Udhna, Surat, Gujarat
• Interview: 11:00 AM - 4:00 PM | Monday to Friday
• Work mode: On-site
• Shift: 11AM - 5.30 PM | Monday to Saturday
• Employment type: Full time
• Openings: 2

Ready to start? Upload your resume and apply to The Chain Club today.