Customer Support Manager

Zorko Limited is looking for a Customer Support Manager to join its team in Vesu, Surat. You can earn up to ₹27,000/month.

Note from the employer

Lead And Motivate Teams To Achieve Operational Targets And Objectives. Manage Workflows, Assign Tasks, And Ensure Quality Standards Are Maintained. Analyze Performance Metrics And Implement Strategies To Improve Productivity. 1 - 2 Years Experience Compulsory. | Languages : Gujarati, Hindi, English

Compensation

The salary for this role is ₹20,000 – ₹27,000 per month.

Requirements

• 1–2 years of relevant experience
• 12th Pass or equivalent
• Good knowledge of English, Gujarati and Hindi
• Good English
• 1 - 2 Years Experience Compulsory.
• Languages: Gujarati, Hindi, English
• You are customer-first and patient

Your responsibilities

• Resolve queries and complaints with patience and accuracy
• Identify upsell opportunities where relevant
• Escalate complex cases to the right team within the SLA.
• You will follow call scripts and update customers on ticket status.
• Meet quality, call-handling and satisfaction targets

Job at a glance

• Job location: Vesu, Surat, Gujarat
• Openings: 1
• Work type: Office-based
• Timings: 10:00 AM - 7:00 PM | Monday to Saturday
• Employment type: Full time
• Interview timings: 11:00 AM - 6:00 PM | Monday to Saturday

Apply today and take the next step in your career with Zorko Limited.